will be used and processed.
We recognise and fully respect the privacy and personal data of customers and visitors to our shops and websites.
The personal data we collect and store.
We may collect data from you when you :
Visit our shops.
Place an order for goods or services.
Make a request to open a credit account.
Raise a query by using the
Contact Us form on any of our websites, visiting our shops or by post or telephone.
The data we collect :
Your name, company details, postal address and contact details (phone numbers, email address, etc.)
Any additional names, addresses and contact details you provide us with for the purpose of delivering goods or
administering your account.
Details of any products or services you order or enquire about.
Details that are relevant to the products or services you are ordering or enquiring about.
Your subscription preferences.
Bank Account details (Credit Account customers only).
Our websites may collect information such as your IP address and the device and web browser you are using to access the
site content. This information is used by us to ensure the website content is presented in a manner that is most suitable for
your device and for statistical analysis.
How we use your personal data.
To process orders for goods or services you have requested.
To notify you of the status of your orders.
To respond to any queries you raise.
To administer your account.
To validate any warranty claims.
To notify you of any product recalls or safety related issues relating to products we have supplied to you.
To send you our newsletter which contains special offers and promotions if you have requested us to do so.
Who we disclose your personal data to.
Third party providers that provide services to us in order that we can effectively process your orders. (e.g. Royal
Mail or Couriers.)
We will not, without your consent, share your data with any other individual or organisation for any purpose except
where we have a legal obligation to do so.
How your personal data is stored.
Where your personal data is stored.
How long we keep your personal data.
We only keep data for as long as is necessary for the purpose for which it was collected.
The length of time we store data depends on a number of factors.
Generally the timescales will be as follows :
Customers with credit accounts.
Customers without credit accounts.
You have a right to know about the personal information we hold about you.
You also have a right to have your data corrected or deleted.
If you require us to inform you of the data we hold please contact us by any of the following methods :
Data Protection Officer
CBS Power Tools Limited
VP Square, Storeys Bar Road
Last Revised: 25th May 2018