In the unlikely event that a product does not meet your expectation and/or you have mistakenly ordered the wrong product, we will accept returns within 14 days after receipt.
All items must be unused and in their original packaging. Your return must also include all accessories, gifts and promotional items supplied with the original product. Please ensure that the items are securely packaged to prevent loss and/or damages in transit as this could result in the return not being accepted.
If you wish to return a product, please request this via your your online account here. Click "Request return". Then follow the steps to request your return.
Once approved, please follow the instructions to return your goods, this is usually sent via email.
If you prefer, please email our returns department along with your order number to returns@cbspowertools.co.uk for a Return Merchandise Authorisation (RMA) number. Failure to include the RMA number with the returned product may delay the refund.
You [the customer] must pay for postage and we strongly advise that a tracked postal service is used.
We can arrange for a postage label to be supplied or a collection arranged for the unwanted item however, a charge to the you [the customer] will apply.
Please note, certain items might be subject to a small restocking fee.
Damages and Issues
Please inspect your order upon reception and in the unlikely event that your item is defective, damaged or have received the wrong item please contact us immediately so that we can evaluate the issue and make it right for you. We might ask for video/photograph evidence of this which can be sent to our email returns@cbspowertools.co.uk or our WhatsApp at: 07772972220.
Cancellations
If you need to cancel your order before it has been despatched please contact us as soon as possible at sales@cbspowertools.co.uk or call us on 01733 343031.
Orders that have already been despatched can no longer be cancelled and will instead be handled as returns.
Once your order has been cancelled you should receive a full refund within 14 working days.
Refunds
As soon as your return has been received and confirmed by ourselves, you will get your refund for your item(s) the same way you paid for them. For example, if you paid using a debit card - you will get your money back on the same card or if you paid using PayPal - your money should be paid back into your PayPal account etc..
Refunds can take up to 14 working days depending on how long your bank takes to process things on their side. In the unlikely event this timeframe has surpassed since confirmation of reception by ourselves, please contact us at returns@cbspowertools.co.uk so that we can evaluate the issue and make it right for you.
For full details of our returns policy see our Terms & Conditions